With Crystal’s all-inclusive cruising, complimentary gratuities for housekeeping (Penthouse Butler, Penthouse Attendant, Stateroom Attendant and Trainee Stateroom Attendants), bar and dining staff (including specialty restaurants and in-room dining service staff) are included.
If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any questions regarding gratuities, please contact the Reception Desk on board.
Crystal suggests an 18% gratuity for Crystal Spa & Salon services, which will be automatically added to your bill and charged to your shipboard account for your convenience.
Indoor smoking is permitted only in the Connoisseur Club smoking lounge. Smoking is prohibited in all other indoor areas of the ship including all other public rooms, lounges, corridors and restaurants, as well as all staterooms, suites and verandahs. Please note, if smoke is detected in a stateroom or suite, a cleaning fee of $250 per incident will be billed to your account.
Outdoor smoking is allowed in a limited number of designated spaces as follows:
Cigarette Smoking (including electronic cigarettes):
Cigar and Pipe Smoking:
A wide choice of pre-packaged kosher-certified meals, including meats, seafood, and poultry, as well as white and red kosher wines, is available on a limited basis, on every itinerary. All chefs, kitchen, and dining staff have been trained in kosher food preparation, handling, and servicing. Only kosher pots, pans, and utensils are used, and plates, silverware, and glassware are washed separately. Due to limited provisioning resources, the number of guests per cruise who may partake in a kosher-style program is restricted to 20. Guests whose diet requires, or who wish to dine kosher-style, must provide Crystal Cruises with advance notice at the time of the initial reservation, and no less than 90 days prior to sailing. Crystal will do all they can to ensure guests' needs are met. Due to limited availability, kosher-style dining is subject to confirmation from Crystal Cruises.
For complete details and guidelines, guests who have special requirements, physical challenges or need oxygen should refer to the Onboard Accessibility Guide. If a guest would like a hard copy of the Onboard Accessibility Guide, they may request it through the Onboard Guest Services department.
Guests must bring their own wheelchair or electric scooter that does not exceed 22" wide. Please note: Crystal Cruises reserves the right to limit the number of electric scooters on board.
Crystal's ships were designed to be accessible for the physically challenged, with ramp access to most decks and public areas. Ships’ elevators can accommodate most wheelchairs, motorized wheelchairs or electrically-powered scooters that do not exceed 22" wide, allowing access to all public decks. It is strongly recommended that the guest be accompanied by a traveling companion for better access to all areas on and around both Crystal ships, as well as ashore.
Certain staterooms offer extra-wide doors, fully wheelchair-accessible bathrooms and wheelchair-accessible closets with low-fitted hanging rods. Some suites offer limited wheelchair access to personal facilities. Staterooms and suites designated for guests with disabilities are subject to availability and must be reserved prior to boarding the ship.
As some ports of call are anchorage ports and others may be challenging, certain physical conditions may preclude guests requiring wheelchairs or scooters from going ashore, especially in tender ports. This decision is made at the discretion of the ship’s Captain for safety reasons and is binding.
The onboard Shore Excursions staff is able to assist with recommendations on which Crystal Adventures tours, if any, are best suited for guests with physical challenges or disabilities.
Additional conditions may apply and should be discussed in detail with Onboard Guest Services at time of booking.